Products, Hearth & Trust

Your Hearth

One place for everything you use every day — your car, your phone, your barber, the company that keeps the lights on — each one tap from where you’re going.

7 min read

What a Hearth Is

Your Hearth is a page at viewert.com/your-username/hearth with a fire in the middle and five areas of daily life around it: Home, Move, Tech, Style and Care. Each area starts with six places, and you can give any area more or fewer. You light a place by putting something you use in it — a product from Viewert, or anything of your own — and from then on it is one tap away from its page or website.

Lighting a Place

Select an empty place on the ring (or a card, on a phone) and choose how to fill it:

Find on Viewert

Search by name, by its address (the @name under it), or by tagline. Products with the verified badge come first. Two products can share a name; the @address is what tells them apart, so check it before you pick. A product can be in your Hearth once.

Add my own

For something that isn’t on Viewert yet — your landscaper, a local shop. Give it a name, a website if you like (so it’s one tap away), and a short note of up to 60 characters.

From a product page

On any product’s page, “Add to my Hearth” asks which area it belongs to and puts it in that area’s first free place.

How Many Places

Choose Customize, then use the plus and minus under Places to give each area the number it needs. An area can have from 2 to 10 places and the whole Hearth up to 40, so the ring always has room to look right: it redraws itself to match, with bigger coals when there are fewer and finer ones when there are more. You can’t make an area smaller than what is in it — if something is in place 5, move or remove it first. Putting an area back to how it was also puts back its six places.

Finding Your Way Around

Press / (or choose the search box) and type to find something in your Hearth: what matches lights up, the rest steps back, and Enter opens the first. The row of area chips under it shows how full each area is; choose one to hold that area in focus, and choose it again to let go. The fire burns brighter the more of your Hearth is lit, and a place you have just lit gives a small flare.

Help From the Things You Use

Open a product in your Hearth and, if its owner has added them, you will find the things a customer looks for: help and support, setup and instructions, warranty and returns, how to contact them, your account, a status page, a phone number and when someone is there. Each one shows the website it goes to, so you can see where a link leads before you follow it. Where the product hasn’t been verified, a line says so: check the address before you enter any details. The same help is on the product’s own page.

If You Make a Product

Open your product, choose Edit and find Help for your customers. Fill in only what applies; whatever you leave empty isn’t shown. Everything you add appears on the product’s page and in the Hearth of everyone who uses it.

Links

Help & support, Setup & instructions, Warranty & returns, Contact us, My account, Order or book again, Service status and Community. Each must start with https:// (we add it if you leave it off); a link with a username or password in it is refused.

Your own links

Up to 3 more, each with a name of up to 30 characters.

Phone, email and hours

A phone number of 7 to 15 digits, a support email, and up to 80 characters saying when someone can be reached.

Changing Things

Select a lit place to open it. From there you can follow it to its page or website, edit your note, replace it, move it or remove it. To move something, choose an empty place, or another lit place to swap the two. Removing is immediate, with an Undo that stays for a few seconds.

Make the Areas Yours

Choose Customize to rename any of the five areas (up to 16 characters), give it a line saying what it’s for (up to 40), pick one of twelve colors and one of twenty-four pictures. Renaming “Style” to “Pets” moves nothing: what was in it stays in it. You can put any area, or all five, back to how they were. If you share your Hearth, visitors see your names and colors.

Who Can See It

A Hearth is private until you decide otherwise. Choose Share and anyone with the link can look at it and follow the links — your notes included. Choose Only you and it is private again at once; to anyone else it looks exactly like a page that doesn’t exist. A shared Hearth also puts a small flame beside your name on your profile that goes straight to it; unshared, there is no flame and nothing to hint at one. It gets a preview card for when you post the link: your name, how many places are lit and which areas are fullest. It never names what is in them or shows your notes.

What Businesses See

A business can see only how many Hearths its product is in — and only once that number reaches three, so it can never point at one person. It never learns whose Hearths they are. Hearths are closed to connected AI apps: only you, signed in, can change yours.

Using It With a Keyboard or a Screen Reader

The places are a single stop when you press Tab, so you can get past them in one press. Inside, the arrow keys move along the ring; Home and End jump to the first and last; Page Up and Page Down jump a whole area; Enter opens a place and Escape closes it, returning you to where you were. Moving, adding and removing are announced, and Ring or Cards is remembered in the address (?view=cards), so a reload or a shared link keeps what you chose.

Arrow keys

Along the ring clockwise (or across and down the cards).

Page Up / Page Down

The previous or next area.

Enter / Escape

Open a place / close it and go back.

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