Get Your Brand Verified
Prove the product or organization is yours by showing control of its domain. If everything lines up you’re verified in minutes; if not, a person looks at it and tells you what they need.
Before You Start
You need to own the product or organization on Viewert (or be an owner or admin of the organization that does), and it should have the brand’s real website on it. Unclaimed listings made by the Viewert team have to be claimed first. Open the page and choose Get verified — or go straight to viewert.com/pro/your-product/verify (organizations: viewert.com/orgs/your-org/verify).
The Three Steps
The page walks you through it, and keeps a history of everything that happens.
1. Choose the domain
Usually your page’s own website, like acmerockets.com — we’ll offer it. Shared addresses (github.io, vercel.app, blogspot.com and similar) and free email domains (gmail.com) can’t prove a brand, because many people use them; for those, skip to a review below.
2. Show it’s yours
Pick whichever of the ways below is easiest, then press Check now.
3. Send it
Add a few words about who you are and, if you like, links that show it. If the proof is in and nothing needs a person, you’re verified straight away.
Ways to Prove the Domain
Use any one. Each page shows you exactly what to copy.
A DNS record
Add a TXT record in your domain’s DNS settings: name @ (the root) and the value shown, which starts viewert-verification=. If your DNS host won’t take one at the root, put it on _viewert.yourdomain.com instead. Changes can take minutes, sometimes longer.
A file
Serve a plain-text file at https://yourdomain.com/.well-known/viewert-verification.txt containing only the code. It has to be https. Redirects from the bare domain to www (or http to https) are fine; a redirect to a different domain is not.
An emailed code
We email a six-digit code to webmaster@, admin@, administrator@, hostmaster@ or postmaster@ your domain — you choose which; you can’t type any other address, so nobody can use this to send mail to someone else. Whoever can read that mailbox controls the domain. The code works for 15 minutes and allows five tries.
Your account email
If your Viewert account uses a confirmed address at the brand’s domain (you@acmerockets.com), that’s enough. It appears only when it applies.
Your organization
If your organization is already verified for the domain (or proved it for single sign-on), its products can use that. It appears only when it applies.
When It Is Instant, and When a Person Decides
If the Domain Isn’t Yours to Prove
Some brands can’t prove a domain: a page on a shared service, a business with no website, a name the owner doesn’t control the domain of. Skip the domain, tell us who you are (at least twenty characters) and add at least one link that shows you represent the brand — an official company profile, a registry entry, a social account that links back. A person reads it.
More Than One Domain
Once you’re verified, the page has a Domains section. Add up to four more domains the brand owns (acmerockets.co.uk, acme-rockets.de) and prove each the same way. Your page’s website can then be on any of them without losing the badge. A domain that another account has already verified can’t be added; if that’s wrong, report that page or contact support.
If You’re Declined or Hidden
A declined request comes with a reason written for you. You can ask again after a week — or, if you think the decision was wrong, choose Appeal this decision to reopen it straight away. An appeal goes through the same steps but is always decided by a person, who sees the earlier decision beside it. You can appeal each decision once. If a page was hidden from search (it’s still there, but doesn’t appear in search, browse or the Hearth picker), you’ll see an Appeal box instead: say why it shouldn’t be, and you’ll be emailed the answer. You can appeal a hiding again after a month.
Keeping It
We look again at DNS and file proofs about once a month. If a record has gone missing you’re emailed straight away and have two weeks to put it back; after that the badge is removed (for a further domain, only that domain is). Fix it in time and nothing changes. The history on your verification page shows every step.
When Something Doesn’t Work
The usual causes, in the order to check them:
The record isn’t found
DNS can take a while. Check the name is @ (or the root) and the value is exactly as shown, with no extra quotes or spaces, then wait a few minutes and check again.
The file isn’t found
Open the address yourself in a private window. It must answer 200 over https, show only the code, and not redirect to another domain. Some site builders and CDNs block /.well-known — use a DNS record instead.
“That domain can’t be verified”
It’s a shared service or a free email domain. Use the evidence route above, or verify a domain you own.
The email code never arrives
It goes only to the standard addresses, and only if your domain has a mailbox for them. Check spam, make sure the address exists, or use a DNS record or file instead. We allow one code a minute, three a day per domain and five a day per person.
The code is wrong or expired
You get five tries per code and 15 minutes. Ask for a new one.
The badge disappeared
Look at the history on your verification page: it says what ended it. Renaming, moving the website to an unproven domain, or a change of owner are the usual reasons; verifying again is quick.